SB 82 Triage Crisis Services Evaluation

The Commission oversees a 5-year evaluation of crisis services programs operating in 20 California counties. The programs hire personnel to increase access to crisis services in different settings such as clinics, emergency rooms, schools, and jails. These crisis services are intended to reduce the placement of individuals in restrictive settings such as hospitals or jails, which are costly and inefficient. For a description of the S.B. 82 Triage grant program, please visit

The Commission has partnered with UC Davis and UCLA Behavioral Health Centers of Excellence to jointly conduct the evaluation of three program categories: 15 adult/TAY programs, 11 child/youth (ages 0-21) programs, and four school-county collaboration programs.

The Commission leads the summative (outcomes) evaluation and will link data across various systems to measure the impact of crisis services on different outcomes.

UC Davis and UCLA lead the formative/process evaluation to document program characteristics, and the barriers and facilitators to program implementation.

Evaluation of county crisis services programs includes tracking program implementation and measuring the achievement of the following outcomes:

  1. Improving client wellness
  2. Enhancing collaboration across service sectors
  3. Reducing psychiatric emergency department visits
  4. Reducing psychiatric inpatient hospitalization
  5. Reducing law enforcement involvement
  6. Improving school outcomes for children and youth

Project Goals

To develop an evaluation strategy to understand program context and how programs are being implemented, and to measure key outcomes. The project will provide an understanding of best practices in providing crisis services to scale-up successful programs across the State.